HOTEL CASE STUDY
TRUEMAN COURT LUXURY SERVICED APARTMENTS | A BLEND OF HISTORY AND MODERN LUXURY
Trueman Court Luxury Serviced Apartments has selected RoomRaccoon to manage its 13 apartments since the property's launch in 2022. The property enjoys RoomRaccoon's set-up-and-go processes, as well as its large Marketplace with integrated connections to RoomPriceGenie and FLEXIPASS, streamlining the pre-arrival experience and boosting revenue with smart pricing.
About Trueman Court Luxury Serviced Apartments
Trueman Court Luxury Serviced Apartments, nestled within the beautifully restored Threlfalls Brewery Building, seamlessly combines the charm of tradition with contemporary elegance. Trueman Court aims to be the ultimate destination for those in search of luxurious, custom-finished, and fully serviced apartments in the bustling city center.
Receptionless Bliss
Challenge
Trueman Court needed a solution for managing check-in and registration without a physical reception desk, including key handover, while maintaining their service quality.
Solution
Trueman Court made use of RoomRaccoon’s convenient connection to FLEXIPASS so guests can enjoy a seamless and contactless check-in process, allowing for a more convenient and safe stay.
Connecting RoomRaccoon and FLEXIPASS allows guests to transform their mobile devices into digital keys for easy and secure access to rooms and apartments.
Result
Over 70% of guests prefer to check in online and use their mobile devices to access their rooms, thanks to FLEXIPASS.
“RoomRaccoon is the first system we used. It was essential for the organization of our apartment management.”
NATHAN CHAN - GENERAL MANAGER
Optimal Room Rates
Challenge
With a focus on automating its operations, Trueman Court needed a solution that would run its rate management.
Solution
Building a powerful tech stack was important for Trueman Court. They have benefited from RoomRaccoon’s Integration Marketplace which allowed them to easily connect their Hotel Management System with RoomPriceGenie, a leading room pricing solution.
Together with RoomRaccoon and RoomPriceGenie, Trueman Court has automated its pricing strategy, enabling rates to adjust dynamically to fluctuations in demand and supply far more efficiently than manual adjustments could achieve.
Result
Trueman Court grew its RevPAR by 14% from 2022 to 2023.
Set-up-and-Go Processes
Challenge
Running self-serviced apartments comes with unique needs, challenges, and opportunities. Trueman Court required a cloud-based hotel management solution capable of automating manual tasks and optimising processes, ensuring that their guests received exceptional care while minimizing face-to-face interactions.
Solution
RoomRaccoon empowered Trueman Court with smart automation so that they could operate seamlessly without the need for a conventional front desk. Tasks like reservation management, distribution, and guest communication are set-up-and-go processes.
Additionally, being a cloud-based solution, Trueman Court enjoys the flexibility of accessing its system from anywhere, whether on-site or remote.
Result
Significant time saved and reduced risk of manual error.
See our customer stories:
RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!
GLEN BOUTIQUE HOTEL | A LUXURY EXPERIENCE IN THE HEART OF CAPE TOWN
STEENHOF SUITES | PRESERVING HISTORY, EMBRACING INDIVIDUALITY
Leiden, Netherlands
JOIN OUR NEWSLETTER
Subscribe to our newsletter for the latest hospitality knowledge & RoomRaccoon updates delivered straight to your inbox! You’ll be the first to know about new guides, blogs, events and more.
