Bringing more of your hotel together.
Release 26.5 is about bringing more of your hotel together. Fewer places to look, fewer platforms to juggle, and fewer things running on a slight delay because they lived somewhere else.
Your Booking.com guests just moved in
Reply to every guest, including the ones on Booking.com, from your RoomRaccoon Inbox.
- Read and reply to Booking.com messages inside RoomRaccoon
- Send through Booking.com or through WhatsApp when a phone number is on file
- Let AI suggest the answer from your property knowledge
Faster replies, happier guests, fewer messages missed.
Stop chasing payments
Set when to collect, how to collect, and what happens if a guest doesn't pay in time. RoomRaccoon takes it from there.
- Attach policies to the rate plans you choose
- Deposits, pre-authorisations, or full charges
- Existing rate-plan payment requests migrate into policies
Your revenue, secured. Your team, freed up.
Examples: Deposit-based. Non-refundable. Full charge at booking.
Sell the right extra, to the right guest, at the right time
Bundle add-ons into packages guests can book directly. Add images to make them look as good as they sound.
- Bundle existing add-ons into packages
- Show them on weekends, in high season, or for future stays
- Every package tracks its parts cleanly in the background
- No images yet? Magic Image Match finds one for every guest-facing add-on and package, in a couple of clicks
More revenue per booking, without more work.
Examples: Welcome hamper. Dinner for two. Spa credit.
Meet your new home for integrations
Every supported partner in your market, in one discoverable place.
- Discover partners filtered by your market and see what's compatible with your setup
- Connect eligible partners yourself, including Booking.com with a guided setup wizard
- Manage everything already running from the new Connection Hub
More of your tech stack, in one place, under your control.
A Booking Engine that earns the direct booking
Faster to load, better at guiding guests, and smarter about availability.
- Website module now splits into Settings (languages, branding, analytics) and Booking Engine (appearance, guest checkout, availability, promos), with explainers and previews that show the guest impact of every change
- The redesigned date picker shows weather and lowest price for every day, only lets guests select real-availability dates, and helps guide their choice from the first click
- When one of your properties is fully booked, the Booking Engine now suggests others in your portfolio that may have rooms (for multi-property hotels)
Fewer dead ends. More direct bookings.
Turn more lookers into direct bookers
Price Checker sits inside your Booking Engine, showing guests that your direct rate beats what they'd find on the OTAs. Premium and Pro customers can switch it on themselves. Everyone else can try it free for 30 days. More direct bookings, less commission paid.
A smoother check-out for every international guest
Local currency payments let eligible international guests pay in their card's currency on the RaccoonCardMachine, with the exchange rate shown before they decide. No mental arithmetic at the terminal, and no surprise on their bank statement later.
Every arrival, departure, and change, in one view
Booking Activity is the redesigned Dashboard, built for the pace of a real hotel day. Pick your date range, scan the overview, and drill into the details that need attention. Less scrolling between screens, more time on the guest in front of you.
More opportunities for your team to be recognised
Gratuity is now enabled by default for every RoomRaccoon account, so guests going through Online Check-out automatically see the option to tip. Just make sure Online Check-out is set up, review your default tip amount, and give guests an easier way to say thank you.
Extras are a real revenue lever. Now they're easier to build and adjust.
Set up new extras through a guided flow, edit pricing and settings from a clearer detail page, and manage seasonal prices without opening a support ticket. Faster to build, easier to manage, ready when your team needs them.
A calendar that keeps up with you
The reservation calendar has been tidied for smaller screens, search suggestions are quicker to surface, and your view, zoom, and colour settings are remembered between logins. Every second saved on the calendar is a second back on the floor.
Your support conversations, closer to hand
My RoomRaccoon Team now lives in your profile menu, with unread badges when a specialist replies and an Inbox-style layout that makes long threads easy to manage. Status tabs, search, and saved views keep everything organised. Faster to find, easier to follow, harder to miss.
