Serviced Apartment Software for Ireland

Serviced apartment software helps accommodation operators manage guest reservations, availability, payments and day-to-day operations. RoomRaccoon connects a property management system, channel manager and booking engine, with additional tools for tasks such as housekeeping. It is designed for guest accommodation rather than residential tenancy administration.

Start with your operating model: one aparthotel, several apartment units or properties at separate addresses. Compare reservation handling, booking channels, guest communication, payment costs and cleaning workflows. Ask for a demonstration using your own stay lengths and arrival process, and confirm which features are included in the proposed subscription.

Both use a PMS to manage reservations, rates and guests. Apartment operators often need to coordinate arrivals without a permanent reception, manage different stay lengths and organise cleaning between bookings. The useful distinction is whether the software supports those workflows for your property, rather than whether it is labelled hotel or apartment software.

A connected system reduces duplicate data entry and brings bookings, guest details and payments into a consistent workflow. Availability synchronisation helps reduce booking conflicts, while scheduled messages reduce repetitive communication. The benefit depends on your current processes, booking volume and how you configure the system.

Look for a clear reservation calendar, unit allocation, rate plans, invoicing, guest communication and useful reporting. Check how the PMS connects to your booking engine, channel manager and payment solution. If you offer longer stays, ask to see stay extensions, your required billing process and housekeeping arrangements during the demo.

RoomRaccoon supports multiple accommodation units and offers multi-property functionality. The right setup depends on how your apartments are grouped and operated. Separate properties may need linked RoomRaccoon accounts; the multi-property booking engine requires this setup. Confirm account structure, access and reporting requirements before migrating your portfolio.

A channel manager helps reduce overbookings by synchronising availability between your PMS and connected booking channels. It cannot guarantee that double bookings will never occur. Correct unit mapping, reliable connections and prompt handling of manual reservations remain important, especially when the same apartment is sold through several channels.

RoomRaccoon offers channel-manager connections for Booking.com and Airbnb. These help manage bookings, rates and availability alongside your direct reservations. Before going live, check that each listing is mapped to the correct apartment or unit category and confirm which rate plans and restrictions each connection supports.

An apartment channel manager connects your property management system to supported booking platforms. It distributes availability and rate updates and brings reservations into your workflow. This reduces the need to maintain separate calendars. Explore the channel manager features to assess your distribution needs.

A booking engine lets guests check availability and reserve an apartment through your own website. RoomRaccoon connects these reservations to its PMS. Direct reservations avoid OTA commission, although payment-processing and other applicable costs may still apply. See the direct booking engine for available options.

Online check-in collects guest details before arrival and can include payment, depending on your setup. It does not provide physical access to an apartment by itself. For unattended arrivals, you still need clear access instructions and an appropriate key arrangement or compatible door-lock integration. Online check-out supports the departure process.

RoomRaccoon supports scheduled guest documents such as booking confirmations, pre-stay messages and post-stay emails. Use these to explain arrival arrangements and share relevant stay information. Some documents require manual sending, so check each workflow rather than assuming every message or guest enquiry is handled automatically.

RaccoonHousekeeping supports cleaning schedules, task assignment and status updates through a mobile-friendly interface. Teams can coordinate departure cleans, stayover cleaning and inspections according to the configured workflow. Review the housekeeping tools and confirm upgrade requirements for your subscription.

With RaccoonHousekeeping, staff can report maintenance issues from the mobile view, including details and photos. Managers can assign the resulting tasks to maintenance staff and follow their status. This keeps repair information connected to the operational workflow rather than relying only on separate messages.

Integrated payments let you request prepayments, booking deposits and outstanding balances through supported payment workflows. Payments are recorded against the reservation to help track what has been paid. Confirm the available payment methods, processing fees and collection rules for your Irish property. See the integrated payment tools.

RaccoonCardMachine supports in-person card payments for properties with a staffed reception or arrival point. Payments can be initiated from a reservation or the payments dashboard. Confirm terminal availability, setup and charges for your property before ordering the hardware.

Some OTAs provide a virtual credit card, or VCC, to pay for a reservation. RaccoonPay can automatically charge eligible VCCs on their activation date when the channel supplies the required details. Review pending or unsuccessful charges: a card received after the scheduled charging run may need manual processing.

Review occupancy, revenue, booking sources and outstanding payments to understand how your apartments are performing. Check arrivals and departures when planning staffing and cleaning. During the demo, ask which reports are included and how data is shown for your unit categories or separate properties.

Use rate plans and supported restrictions to organise pricing for different booking conditions and stay lengths. RaccoonRev provides competitor-rate insights; RaccoonRev Plus adds AI pricing suggestions on eligible subscriptions. Check the available controls and approval settings before enabling automated rate changes.

Prioritise integrations that fit your existing workflow, such as accounting tools, door locks and guest-service systems. Verify the specific provider, data exchanged, setup responsibilities and additional charges. The integrations directory is a starting point; suitability depends on your property and the systems you already use.

Before choosing software, request the supplier’s current security information and data-processing terms. Review staff access, retention settings, data export and the handling of payment or identity information. Include connected providers in that review and collect only the guest information needed for your operation.

RoomRaccoon supports staff logins and access settings, including account access for multi-property users. Housekeeping and maintenance staff can use task-focused views. Confirm the permissions available for each role and subscription so cleaners, reception staff and managers receive the access they need.

The total cost depends on your property setup, subscription, selected upgrades and connected services. Compare recurring fees, onboarding, payment-processing charges and any required hardware. Check the current plans and pricing and request a quote based on your apartment count and operating requirements.

Prepare your unit list, existing reservations, rate plans, booking-channel details, guest-email templates and required integrations. Agree a migration and training plan with the onboarding team. Test availability, direct bookings and payment workflows before switching fully. The implementation timeline depends on your data and setup.

It may be a good fit if you need connected reservations, distribution, direct bookings and payment workflows. Assess the subscription cost against your booking volume and administrative workload. A demo using your own apartments helps establish whether the included tools and optional upgrades match your day-to-day needs.