Independent Hotel Software for Hotels in Ireland
Connect your PMS, bookings and payments.
Give your team more time for personal hospitality.
Request a demo
What Irish hoteliers say about RoomRaccoon
Enhance Hotel Management
"RoomRaccoon is a complete hotel reservation system that significantly enhances our booking process and overall hotel management. Its wide range of features – from online booking to Housekeeping – make it a valuable tool for our hotel. Guest satisfaction and revenue optimisation make it a worthwhile investment. I highly recommend RoomRaccoon for hotels looking to upgrade their reservation system and streamline their operations."
The Bridge Tavern, Wicklow
Ingenious Group Bookings
"The main advantages for us are the online checkin/out options which naturally speeds up time at the desk. The Allotment option which allows groups/weddings to control their own bookings is ingenious and saves so much work. Reports are also very straightforward and integration with POS software works well. Overall I would recommend RoomRaccoon."
Baileys Hotel, Cashel
Effortless PMS Transition
"Changing a PMS is approached with scepticism. However, none of our team would revert to our old system as the process was made so easy with the RoomRaccoon onboarding team always there to help and advise. We are very happy with the process and product."
Dromquinna Manor, Kenmare
One platform for your independent hotel:
reservations, distribution and payments
PROPERTY MANAGEMENT SYSTEM
Simplify daily operations for your hotel team
- Manage reservations centrally with a calendar that brings bookings and room assignments into one daily view.
- Offer online check-in and check-out so guests can complete key steps digitally while your team stays available to help.
- Coordinate rates and group stays, create packages, send automated guest emails and generate invoices from your PMS.
- Review hotel performance with reports that help owners and managers monitor revenue and day-to-day operations.
- CHANNEL MANAGER
Keep your booking channels working together
- Manage your online distribution by connecting your hotel to booking channels such as Booking.com, Expedia and Airbnb.
- Reduce repetitive updates by managing rates and availability centrally as reservations and room allocations change.
- Reduce the risk of overbookings with synchronised inventory across connected channels and correctly mapped room types.
- BOOKING ENGINE
Make direct booking simple on your hotel website
- Accept direct reservations through a mobile-friendly booking engine connected to your PMS and room availability.
- Offer bookable extras such as breakfast, parking or dining packages that suit your property and guests.
- Keep bookings connected by linking your website booking engine with reservations, payments and reporting.
- Promote relevant offers with discount codes for returning guests and targeted hotel campaigns.
- PAYMENTS
Keep guest payments connected to reservations
- Send payment links for deposits, prepayments or outstanding balances without asking guests to telephone reception.
- Track payments with bookings so your team can review transactions, invoices and outstanding amounts in one system.
- Monitor virtual credit cards (VCCs) in a central overview and use automated charging to manage eligible OTA payments.
Choose extra tools to suit
your independent hotel
RaccoonUpsell
Offer relevant extras and room upgrades during online check-in with RaccoonUpsell, your digital guest service menu.
RaccoonHousekeeping
Assign tasks and track cleaning and maintenance with RaccoonHousekeeping, keeping reception and housekeeping informed.
RaccoonSite
Build a hotel website with RaccoonSite.
Choose Lite for a DIY setup or Plus for a website built by the team.
RaccoonID
Use RaccoonID to scan guest identification and populate registration details, reducing manual typing at reception.
RaccoonCardMachine
Accept in-person card payments at reception with RaccoonCardMachine, a payment terminal connected to your hotel system.
RaccoonRev
Use RaccoonRev to review competitor rates and apply dynamic pricing rules as you manage your room rates.
RaccoonRev Plus
Explore AI-supported room pricing with RaccoonRev Plus and review how it fits your hotel’s revenue strategy.
RaccoonWhiteLabel
Use RaccoonWhiteLabel for a custom booking engine domain and to remove RoomRaccoon branding from guest-facing documents.
Connect the systems your hotel already uses.
Choose compatible integrations for the systems your team uses, from point-of-sale tools to digital door locks. Review what each connection shares and confirm compatibility, setup requirements and any additional costs before switching.
Choose software around the way your hotel works
Customer feedback highlights ease of use when managing bookings and daily hotel operations.
Tools
Choose upgrades and integrations that support your hotel’s next step.
Support
Discuss onboarding and training, then confirm the support arrangements included in your plan.
Explore the platform with a personalised
hotel software demo
based on your team’s daily tasks.
Gleesons Roscommon: an Irish hotel case study
“The system itself is very user-friendly and fantastic to work with. Although transitioning to a new system can be intimidating, the team absolutely loves it. They wouldn’t go back to the old way of doing things.”
Martina McHugh, Financial Controller
5 hours
saved per week with automation, as reported in the Gleesons Roscommon case study
Practical resources for independent hoteliers
September 3, 2026
Most hotel software says it helps hoteliers move faster. That is nice. Useful, even. But speed is not the whole story. If your team still has […]
July 24, 2026
Quick answer Hotel revenue leaks are gaps that leave your property with less income from the demand and services it already has. They include missed direct […]
May 25, 2026
At a glance Integrated hotel payments connect payment processing with your property management system (PMS). When transactions are linked to reservations, your team can check deposits, […]
Independent hotel software: your questions answered
1What is independent hotel software?
Independent hotel software connects the tools an owner-managed hotel uses to run its business: a property management system (PMS), channel manager, website booking engine and payments. RoomRaccoon brings these functions together so your team can manage reservations, guest communication and daily administration in one platform.
2How can hotel software support a personal guest experience?
Online booking, automated pre-arrival information and digital check-in help guests prepare for their stay. Your team can spend less time repeating routine tasks and more time answering individual requests. Keep your messages specific to your hotel, and offer reception assistance to guests who prefer personal contact.
3What features should an independent hotel in Ireland look for?
Start with reservations, distribution, direct bookings, payments and reporting. Then check how the system handles your room types, seasonal rate plans, group stays and existing software. Compare the included features, optional tools, onboarding and support arrangements against the tasks your team completes every day.
4How does RoomRaccoon simplify daily hotel operations?
RoomRaccoon brings reservations, guest details, invoices and payment information into a connected system. Staff can manage bookings and automate routine guest emails, while housekeeping tools support cleaning and maintenance coordination. The practical benefit is less rekeying of information between separate systems, depending on your setup.
5What is the difference between a PMS and an all-in-one hotel system?
A PMS manages core hotel operations such as reservations, room assignments, guest records and invoicing. An all-in-one system also connects distribution, direct bookings and payments. Explore the hotel property management system to see which reception and administrative tasks it supports.
6Can RoomRaccoon connect to Booking.com, Expedia and Airbnb?
Yes. RoomRaccoon’s channel manager connects to booking channels including Booking.com, Expedia and Airbnb. It synchronises rates and availability across connected channels. Before going live, confirm your required connections and check that room types, rate plans and restrictions are mapped correctly.
7Does a channel manager eliminate overbookings?
A channel manager reduces the risk of overbookings by updating availability across connected channels when bookings change. It does not remove every possible cause of a double booking. Correct room mapping, prompt entry of telephone reservations and monitoring connection issues remain important parts of your hotel’s process.
8How does a booking engine support direct hotel bookings?
A booking engine lets guests check availability and reserve a room on your hotel website. RoomRaccoon connects this booking flow with your PMS, payments and reporting. Its hotel booking engine also supports extras and discount codes, helping you present suitable offers to guests.
9Can we offer breakfast, parking or other extras?
Yes. The booking engine supports bookable add-ons, while RaccoonUpsell offers extras and room upgrades during online check-in. Choose services your hotel can deliver, set clear prices and describe what each extra includes. Confirm which tools are included in your chosen plan.
10How do integrated payments help reception and accounts?
Integrated payments connect transactions with reservations and invoices, giving your team a clearer view of paid and outstanding amounts. RoomRaccoon supports payment links for deposits, prepayments and balances. Agree your payment workflow during setup and confirm processing charges, refund handling and settlement terms before committing.
11What is virtual credit card management?
Some online travel agencies provide a virtual credit card to pay a hotel for a booking. RoomRaccoon provides VCC monitoring and automated charging for eligible OTA payments. Your team should still review activation rules, available balances and failed transactions under the relevant channel’s payment terms.
12Can we take card payments at reception?
Yes. RaccoonCardMachine is an integrated card terminal for in-person hotel payments. It connects reception payments with your hotel system. Review the terminal requirements, processing fees and setup arrangements when comparing your payment options.
13How do housekeeping tools help a small hotel team?
RaccoonHousekeeping helps teams assign tasks and track cleaning and maintenance. A shared view helps reception and housekeeping coordinate room readiness and outstanding work. Check how staff will access the tool and agree who updates each task before introducing it to the team.
14Can we manage room bookings for weddings and groups?
RoomRaccoon supports group reservations, allotments and packages. These tools help coordinate accommodation for wedding parties and other groups. During a demo, ask to see your own workflow, including room allocation, guest booking arrangements and invoicing. Confirm any requirements for event management separately.
15Can guests check in and check out online?
Yes. RoomRaccoon offers online check-in and check-out to help guests complete parts of their stay digitally. Agree which details and payments you want to collect and how your team will handle exceptions. Reception can continue to assist guests who need help.
16Can we automate confirmations and pre-arrival emails?
Yes. Automated guest emails help your hotel send consistent booking and stay information. Prepare messages with clear arrival instructions, contact details and relevant hotel policies. Review the timing and content of each template so communication remains useful and recognisably yours.
17Which hotel performance figures should owners review?
Review occupancy, average daily rate (ADR), revenue per available room (RevPAR) and revenue alongside booking source and payment information. Use the same definitions and date ranges when comparing periods. Ask the demo team to show the reports your hotel needs and confirm any export requirements.
18Can the software support seasonal pricing?
Yes. RoomRaccoon supports rate plans and offers revenue management tools, including RaccoonRev for competitor insights and dynamic pricing rules. RaccoonRev Plus offers AI-supported pricing. Review the hotel revenue management tools and confirm which option fits your seasonal demand and pricing approach.
19Can we keep our existing POS or door-lock system?
This depends on the specific system and connection available. RoomRaccoon offers integrations for tools such as point-of-sale systems and digital door locks. Check the hotel integrations directory, then confirm your provider, version, data flow and any setup or subscription charges.
20What should we check before moving guest data to a new PMS?
Agree which future reservations, guest records, balances and notes need to move. Confirm the supported import format, who checks the transferred data and when your old system stops receiving bookings. Include access to historical records and a clear handover plan in your implementation discussion.
21Can we control what staff can access?
Role-based permissions help control access to hotel information and actions. Before launch, define what reception, housekeeping, management and accounts staff need to do. Ask the team to demonstrate the relevant permissions, particularly for financial information, payments and refunds.
22How much does independent hotel software cost?
The total cost depends on your property and selected package. Compare the subscription with any onboarding, additional tools, integrations, payment processing and hardware charges. Review RoomRaccoon’s plans and pricing and request a written quote showing what is included, any applicable VAT and the contract terms.
23How should we plan a move from our current hotel system?
Start with your room types, rates, future reservations, payment workflow and required integrations. Agree a migration and training plan, then test a direct booking, an OTA booking and a guest payment before launch. Confirm the implementation timeline for your property instead of assuming a fixed setup time.
24How is RoomRaccoon used by an independent hotel in Ireland?
Gleesons Roscommon is a published Irish customer example. Its case study describes changes to hotel operations and reports five hours saved per week through automation. Read the Gleesons Roscommon case study for context; this is an individual result, not a prediction for every hotel.
25What should we cover in an independent hotel software demo?
Bring examples of a normal reservation, a group stay, a deposit and a busy arrival day. Ask the team to show how each task works, then review integrations, training, support and total costs. Book a personalised demo to assess how RoomRaccoon fits your independent hotel.
