CUSTOMER CASE STUDY

THE HOTELS REDEFINING SUCCESS IN HOSPITALITY

Discover the hotels that are leading the pack in property management and innovation. We’re proud to present these case studies from our distinguished hoteliers.

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Our hoteliers are at the heart of our business. Hear what they have to say about using our intuitive solution.

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How Our Users Drive Their Success:

RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!

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“We have seen a major increase in the sales of our spa packages in the past month. With RaccoonUpsell, we have a higher chance of making the sale of these items.” - Takunda, General Manager

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GLEN BOUTIQUE HOTEL | A LUXURY EXPERIENCE IN THE HEART OF CAPE TOWN

Cape Town, South Africa

Read more about how the Glen optimised their guest communications and maximised their RevPAR using dynamic rates.

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“Everything that you send out through RoomRaccoon is synchronised and it looks professional.” - Frikkie du Toit, Owner

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BUFF & FELLOW | WHERE UNIQUE HOSPITALITY MEETS NATURAL BEAUTY
George, South Africa

Find out how Buff & Fellow saved 3 hours daily and increased their RevPAR with RoomRaccoon’s all-in-one hotel management system.

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“The system makes recognizing returning guests easy and allows us to allocate loyalty rewards to returning customers, creating a stronger hotelier-guest relationship.” - Sharleen de Boer, Owner

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STEENHOF SUITES | PRESERVING HISTORY, EMBRACING INDIVIDUALITY

Leiden, Netherlands

Find out how Steenhof Suites achieved personalized experiences, high ancillary service sales, popular online check-in, and a remarkable 127% RevPAR increase.

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“Before RoomRaccoon, personalisation was completely manual. With the automation tools in the system, we only have to set these things up once and let it run.” - Jason van Noordwyk, General Manager

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THE O’TWO HOTEL | EXPERIENCE UNPARALLELED LUXURY

Mouille Point, South Africa

Read more about how the O’Two used RoomRaccoon’s all-in-one hotel management software to boost their RevPAR, streamline their operations and upsell more luxury packages.

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“When I was first introduced to RoomRaccoon, that was the thing that drew me in: automation. I could save so much time that I usually spend typing out confirmations, and reservation details.” - Peter Weideman, General Property Manager

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VIVE LA VIE GUESTHOUSE | THE HIGHLIGHT OF THE FRENCH CORNER

Franschhoek, Cape Town

Read more about how Vive La Vie utilised RoomRaccoon to realise an increase in RevPAR, a sustainable year-on-year direct booking increase, and improved process automation.

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“We didn’t promote our add-ons as much previously because it wasn’t easy - we had to call guests or send them an email manually. With RaccoonUpsell, it’s all automated.” - Marlize Davids, Manager

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FORUM HOMINI | TAKE A STEP BACK IN TIME

Letamo Game Estate, Gauteng

Read more about how Forum Homini increased their direct bookings, optimised their guest communications and maximised their RevPAR with RaccoonUpsell.

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“The after-sales service that RoomRaccoon gives is amazing. We’ll get a call every few months to check in on how we’re using the system and whether we need any help.” - Basil Cary, Co-Owner & Operations Manager

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CAPE VUE COUNTRY HOUSE | SIP AND SAVOUR AT THIS BOUTIQUE WINE FARM

Franschhoek, Cape Town

Discover how Cape Vue improved its guest experience, boosted occupancy rates, and increased RevPAR while minimising the need for manual operations.

Unlock Your Hotel’s Potential

Our software solution is your key to the future of hospitality. Book a demo to welcome your hotel into the digital era with RoomRaccoon.

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Why Hoteliers Love RoomRaccoon

Exceptional professionalism

"RoomRaccooon has transformed our booking management system overnight. The professionalism it allows us to deliver to our clients is exceptional."

Mariessa Devlin, Gleneagles Luxury Apartments
Makes life easier

"What is RoomRaccoon in one word……. BRILLIANT! It has made my life as a B&B owner so much easier"

Owner, 58 On Hume
User Friendly

"RoomRaccoon's best features are its user-friendliness, modernity, connection to our online payment system and other platforms, as well as the constant evolution and improvement."

Property owner, Mr. Kahawa Waterfront Suites
Intuitive system

"This is the best and easiest booking and channel management system I found available on the market. The team is really friendly and always ready to help in case of any queries. Will recommend without hesitation!"

General Manager, Ocean Sports

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