CUSTOMER CASE STUDY

THE HOTELS REDEFINING SUCCESS IN HOSPITALITY

Discover the hotels that are leading the pack in property management and innovation. We’re proud to present these case studies from our distinguished hoteliers.

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Our hoteliers are at the heart of our business. Hear what they have to say about using our intuitive solution.

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How Our Users Drive Their Success:

RoomRaccoon offers a host of features to elevate hotel operations and boost revenue. Get to know what’s worked well for our hoteliers!

Gleesons
“The system itself is very user-friendly and fantastic to work with. The team absolutely loves it. They wouldn’t go back to the old way of doing things.”

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GLEESONS ROSCOMMON | ENHANCED STAYS WITH UPGRADED TECHNOLOGY

Roscommon, Ireland

Explore how Gleesons Roscommon modernized its operations and improved guest satisfaction with RoomRaccoon's innovative solutions. 

Lenclume (2)
“It's made managing our rates more efficient and easier, and you can see the positive impact in our RevPAR.”

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L'ENCLUME HOUSE | THE MICHELIN-WORTHY STAY

Cartmel, UK

Discover how L’Enclume boosted their direct bookings, ROI, Occupancy and RevPAR with RoomRaccoon’s Hotel Management Software. 

Bull Auberge (2)
"In my view, having access to dynamic pricing is invaluable. I would dread to think of the countless hours I would spend each week on competitive analysis and setting up all these dynamic tools.”

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THE BULL AUBERGE | A FAMILY-RUN GEM SERVING UNFORGETTABLE STAYS

Suffolk, UK

Discover how the Bull Auberge increased its occupancy to 80% year-round and saved £1000 per month with RoomRaccoon’s solutions. 

Norfolk passport (4)
“My job is to continually look for the latest innovations in technology across our hotel group, RoomRaccoon has the best UX, that offers a fully-fledged PMS experience for hoteliers.”

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NORFOLK PASSPORT | MULTI-PROPERTY SUCCESS MADE SIMPLE

Norfolk, UK

Discover Norfolk Passport's remarkable improvements since adopting RoomRaccoon. Save 20% of your work week with our intuitive system.

Trueman Court, UK
"RoomRaccoon is the first system we used. It was essential for the organization of our apartment management”

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TRUEMAN COURT LUXURY SERVICED APARTMENTS | A BLEND OF HISTORY AND MODERN LUXURY

Liverpool, UK

Discover how Trueman Court uses RoomRaccoon to streamline apartment management, increase revenue and save valuable time. 

Casa Shelly, ES
“It simplifies my daily tasks, saves me time, and allows me to focus on what's most important, which is making my guests feel right at home here at Casa Shelly.”

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CASA SHELLY | A PERSONALIZED EXPERIENCE IN VEJER DE LA FRONTERA

Vejer de la Frontera, Spain

Discover how Casa Shelly achieved 50% online check-ins and increased direct bookings with RoomRaccoon's hotel management system.

La Abadia, ES
“I think the part that is helping us the most is being able to spend more time with the customer. We are very happy with the way we can organize ourselves day-to-day and the simplicity of the system.”

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LA ABADÍA DE SIESTE | A CONTEMPORARY COUNTRYSIDE RETREAT

Huesca, Spain

Experience RoomRaccoon's hotel management system at La Abadia: 50% direct bookings, zero overbookings, and seamless onboarding.

Hotel Haverkist
“The days of manually tracking payments are gone; now, it's all integrated.”

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HOTEL HAVERKIST | HISTORIC CITY, MODERN AMENITIES

's-Hertogenbosch, the Netherlands

Hotel Haverkist benefits from secure payments and more direct bookings with our integrated system and booking engine.

Slapen in de Molen (1)
“RoomRaccoon’s accounting integration with Snelstart is our most valuable feature. It simplifies financial processes, automates tasks like invoicing with accuracy and boosts operational efficiency”

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SLAPEN IN DE MOLEN | FROM HISTORIC MILL TO EXQUISITE ACCOMMODATION

Arkel, The Netherlands

Slapen in de Molen found a PMS that balanced Dutch market expertise with robust functionalities and drastically improved their operations.

steenhof-related
“The system makes recognizing returning guests easy and allows us to allocate loyalty rewards to returning customers, creating a stronger hotelier-guest relationship.”

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STEENHOF SUITES | PRESERVING HISTORY, EMBRACING INDIVIDUALITY

Leiden, Netherlands

Find out how Steenhof Suites achieved personalized experiences, high ancillary service sales, popular online check-in, and a remarkable 127% RevPAR increase.

APARTMENTS AM SCHLOSSPARK
“I save 10 hours a week, and I have grown because I have RoomRaccoon!”

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APARTMENTS AM SCHLOSSPARK | A HISTORIC FAMILY-OPERATED VILLA

Senftenberg, Germany

Apartments am Schlosspark save 10 hours weekly with features like online check-in, grey rooms, and continuous product updates.

Alpi Apartments (4)
“RoomRaccoon is the perfect all-in-one system. You can control everything with one program. It is simply designed and very easy to understand.”

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ALPI APARTMENTS | WHERE MODERN LIVING MEETS NATURE'S EMBRACE

Garmisch-Partenkirchen, Germany

Discover how Alpi Apartments manages its collection of luxurious apartments in Garmisch-Partenkirchen with RoomRaccoon’s platform. 

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“I would definitely say that RoomRaccoon is revolutionary because it's an all-in-one solution that seamlessly adapts to modernity.”

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AQUA HOTEL | FROM MANUAL OPERATIONS TO LIMITLESS AUTOMATION

Constance, Germany

Discover the transformative power of RoomRaccoon at Aqua Hotel & Hostel. Enjoy lightning-fast invoicing, 50% cost savings, and reclaim 12 hours weekly!

Glen1-min.jpeg
“We have seen a major increase in the sales of our spa packages in the past month. With RaccoonUpsell, we have a higher chance of making the sale of these items.”

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GLEN BOUTIQUE HOTEL | A LUXURY EXPERIENCE IN THE HEART OF CAPE TOWN

Cape Town, South Africa

Read more about how the Glen optimised their guest communications and maximised their RevPAR using dynamic rates.

BF-1.jpeg
“Everything that you send out through RoomRaccoon is synchronised and it looks professional.”

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BUFF & FELLOW | WHERE UNIQUE HOSPITALITY MEETS NATURAL BEAUTY
George, South Africa

Find out how Buff & Fellow saved 3 hours daily and increased their RevPAR with RoomRaccoon’s all-in-one hotel management system.

O-two-related
“Before RoomRaccoon, personalisation was completely manual. With the automation tools in the system, we only have to set these things up once and let it run.”

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THE O’TWO HOTEL | EXPERIENCE UNPARALLELED LUXURY

Mouille Point, South Africa

Read more about how the O’Two used RoomRaccoon’s all-in-one hotel management software to boost their RevPAR, streamline their operations and upsell more luxury packages.

Vive La Vie #1
“When I was first introduced to RoomRaccoon, that was the thing that drew me in: automation. I could save so much time that I usually spend typing out confirmations, and reservation details.”

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VIVE LA VIE GUESTHOUSE | THE HIGHLIGHT OF THE FRENCH CORNER

Franschhoek, South Africa

Read more about how Vive La Vie utilised RoomRaccoon to realise an increase in RevPAR, a sustainable year-on-year direct booking increase, and improved process automation.

Forum Homini1 (1)
“We didn’t promote our add-ons as much previously because it wasn’t easy - we had to call guests or send them an email manually. With RaccoonUpsell, it’s all automated.”

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FORUM HOMINI | TAKE A STEP BACK IN TIME

Letamo Game Estate, South Africa

Read more about how Forum Homini increased their direct bookings, optimised their guest communications and maximised their RevPAR with RaccoonUpsell.

Bar-Kitchen
“The after-sales service that RoomRaccoon gives is amazing.” - Basil Cary, Co-Owner & Operations Manager

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CAPE VUE COUNTRY HOUSE | SIP AND SAVOUR AT THIS BOUTIQUE WINE FARM

Franschhoek, Cape Town

Discover how Cape Vue improved its guest experience, boosted occupancy rates, and increased RevPAR while minimising the need for manual operations.

Unlock Your Hotel’s Potential

Our software solution is your key to the future of hospitality. Book a demo to welcome your hotel into the digital era with RoomRaccoon.

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Why Hoteliers Love RoomRaccoon

Exceptional professionalism

"RoomRaccooon has transformed our booking management system overnight. The professionalism it allows us to deliver to our clients is exceptional."

Mariessa Devlin, Gleneagles Luxury Apartments
Makes life easier

"What is RoomRaccoon in one word……. BRILLIANT! It has made my life as a B&B owner so much easier"

Owner, 58 On Hume
User Friendly

"RoomRaccoon's best features are its user-friendliness, modernity, connection to our online payment system and other platforms, as well as the constant evolution and improvement."

Property owner, Mr. Kahawa Waterfront Suites
Intuitive system

"This is the best and easiest booking and channel management system I found available on the market. The team is really friendly and always ready to help in case of any queries. Will recommend without hesitation!"

General Manager, Ocean Sports

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