PROPERTY MANAGEMENT SOFTWARE
Convert tasks to time saved with a user-friendly hotel PMS.
A property management system that helps you manage group reservations, coordinate bookings, generate invoices, automate guest communication and streamline check-in and check-out.
Get more done, faster, with RoomRaccoon.
Deliver 5-star experiences
Our PMS keeps track of the details so you can focus on what matters — unique hospitality.
Save time
Save up to 3 hours daily by automating your manual admin work like invoices and guest communication.
Reduce bottlenecks
With an all-in-one PMS, all your data is synced to make hotel operations seamless and real-time.
Finally, a reservation calendar you’ll love checking daily.
- Bookings & statuses at a glance – Instantly see reservations with an intuitive, color-coded design.
- Payment insights – Stay on top of every booking with quick access to payment statuses.
- Drag-and-drop functionality – Easily upgrade a suite and adjust the nightly rate in seconds.
- Alternative space selling – Maximize revenue by selling conference rooms or parking with our unique ‘Grey Rooms’ feature.
Master reservation management in a single screen.
- View all reservation details on one page– Easily access booking information, special requests, and enable online or self-check-in for a smooth arrival.
- Schedule reminders – Stay organized with housekeeping tasks, special requests, or important to-dos.
- Add charges and payments to a reservation – Seamlessly include extras, bar tabs, and other expenses via POS integration.
- Manage folios – Edit, split, and email invoices directly from the reservation card.
Manage group and event-focused bookings.
- Save negotiated rates in the booker profile – Allow loyal guests or travel agents to book preferred rates.
- Create a custom allotted booking – Link rooms and stay dates to a group booker for seamless group management.
- Generate consolidated invoice statements – Provide activity statements for group bookings and corporate arrangements.
- Generate function sheets for events – Add times and comments to the agenda for smooth event planning.
Track housekeeping & F&B operations at a glance.
- View and manage a daily housekeeping list – Easily track room add-ons, check-outs, housekeeping notes and stayovers.
- Keep track of your food and beverage (F&B) orders – Filter by breakfast, lunch, and dinner for smooth service management.
- Print or email a daily housekeeping list – Share assigned rooms, current statuses, and extra notes with your team.
- Add reminders in the reservation for housekeeping – Automatically display tasks on the housekeeping list to keep your team informed and organized.
Automate guest communication with a personal touch.
- Choose from over 15 different email templates – Automate personalization using booker, guest and reservation replace tags.
- Automate booking confirmations, cancellations, and check-in emails – Save time and keep guests informed effortlessly.
- Online check-in and check-out requests – Offer guests a seamless experience with secure payment options for outstanding balances.
- Booking proposals – Speed up the enquiry stage of the guest journey by responding to offline direct booking inquiries from emails, calls, and web forms.
Know where the money’s going—and how to make more of it.
- Revenue reports – Analyze key performance metrics like RevPAR, TrevPAR, occupancy, ADR, and length of stay to gain deeper insights into revenue trends.
- Reservation and guest lists– Track booking patterns and identify your most valuable guests to make smarter decisions.
- Performance and management reports – Stay on top of trends with management reports and year-on-year comparisons to optimize pricing.
- Budget vs. Actual report – Compare projected revenue with real-time earnings to keep your budget on track and maximize profitability.
Gleesons Roscommon
“The system itself is very user-friendly and fantastic to work with. Although transitioning to a new system can be intimidating, the team absolutely loves it. They wouldn’t go back to the old way of doing things.”
Martina McHugh, Financial Controller
5 hours
saved per week with automation
Explore our full suite of tools in one powerful platform.
Manage OTAs with Channel Manager, secure direct bookings with a Booking Engine, and get paid faster with integrated Payments.
Take a tour of the PMS
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FAQs: Hotel property management system
1What is a Property Management System?
A Property Management System (PMS) is a software solution that helps hotels and other accommodations manage reservations, guest data, payments, and day-to-day operations. You may also come across terms like hotel management system, hotel administration system, or hotel management software. The idea is to keep all vital information in one central platform, so you spend less time on administration and more time focusing on your guests.
2What are the main features of a PMS?
A good PMS typically includes features such as:
- Reservation Management: Modify, extend, or upgrade room reservations quickly and easily.
- Guest Communication: Automatically send emails for confirmations, deposits, and check-in.
- Channel Manager: Automatically update your availability and rates on platforms like Booking.com, Airbnb, and Expedia.
- Online Payments: Easily send payment requests and process payments.
- Housekeeping: Automatically track room statuses and create task lists.
- Reporting: Clear management information to monitor your revenue and performance.
3What are the advantages of a cloud-based hotel management system?
A cloud-based PMS means you don’t have to maintain your own server. You simply login online, giving you:
Anywhere, anytime access (via your laptop, tablet, or smartphone).
No manual software updates, as the provider handles these automatically.
Secure data storage in well-protected data centers.
Easy collaboration with your team, even if you’re not in the same location.
Anywhere, anytime access (via your laptop, tablet, or smartphone).
No manual software updates, as the provider handles these automatically.
Secure data storage in well-protected data centers.
Easy collaboration with your team, even if you’re not in the same location.
4Is a Property Management System only suitable for large hotels?
Not at all. A PMS is actually very valuable for smaller accommodations such as bed & breakfasts, vacation homes,hostels and boutqiue hotels. Because the software is scalable, you only pay for the functionalities you need. As your business grows, you can easily expand the system. In RoomRaccoon, these features are available as upgrades, including advanced housekeeping, upselling, competitor insights, and more.
5Can I get a booking engine and channel manager in one package?
Yes, some systems—such as RoomRaccoon—offer an all-in-one solution. In addition to the PMS, you also get a channel manager and a booking engine for your own website. This means you manage your rates and availability from a single platform, let guests book directly through your website, and simultaneously synchronize your channels, such as Booking.com, Expedia, or Airbnb.
6How much does a Property Management System typically cost?
Costs vary by provider and often depend on the number of rooms and the desired features. At RoomRaccoon, you get a complete package with a PMS, booking engine, and channel manager on a monthly or annual subscription—plus a discount for annual payments. This bundled solution is often more affordable than buying separate systems and saves you valuable time.
7How long does it take to implement a new PMS?
The implementation time depends on:
The size of your property (number of rooms, room types). The complexity of your rates and packages. Training your team and any required integrations with other systems or special setup requests. At RoomRaccoon, switching is often completed within two weeks to a month. An onboarding team will guide you step-by-step through setting up your hotel administration system and importing existing reservations.
The size of your property (number of rooms, room types). The complexity of your rates and packages. Training your team and any required integrations with other systems or special setup requests. At RoomRaccoon, switching is often completed within two weeks to a month. An onboarding team will guide you step-by-step through setting up your hotel administration system and importing existing reservations.
8What happens to my data if I switch from another system?
Most providers allow you to import your existing reservations, guest data, and other information into the new system. This way, you can start right away with a fully updated calendar without re-entering everything manually. At RoomRaccoon, we handle the secure data import on your behalf during onboarding, ensuring a smooth transition.
9How secure is my data in an online hotel management software?
Online hotel management software stores your data in secure data centers with encryption and regular backups. Most providers keep their systems continuously up-to-date and conduct security checks, ensuring a high level of data protection and privacy for you and your guests.
10Which integrations and connections are important in a PMS?
Check whether the PMS you choose can connect to:
- Accounting software: Xero or Quickbooks.
- Door lock and access solutions: RemoteLock or Flexipass.
- POS (point-of-sale) systems: For restaurants and bars, such as Lightspeed or Toast.
- Revenue management systems: RoomPriceGenie or RevControl.
- Virtual hotel concierge: For guest messaging, such as GuestTalk or Akia.
Having the right integrations automates many tasks and prevents double work.
11Do I receive support and training when using a PMS?
Yes, most hotel administration system providers offer onboarding and training to help you and your team get started. This way, you quickly learn all the features. At RoomRaccoon, you can choose an onboarding program that fits your timeline and setup.
After onboarding, your success manager provides ongoing guidance to help you get the most out of your system and uncover new opportunities. You’ll also have access to a help center with articles and videos, plus a dedicated support team.
Upgrade your operations with RaccoonHousekeeping.
Make room for more efficiency with smart tasks and a mobile application.
