PROPERTY MANAGEMENT SOFTWARE
Convert tasks to time saved with a user-friendly hotel PMS.
A property management system that helps you manage group reservations, coordinate bookings, generate invoices, automate guest communication and streamline check-in and check-out.
Get more done, faster, with RoomRaccoon.
Deliver 5-star experiences
Our PMS keeps track of the details so you can focus on what matters — unique hospitality.
Save time
Save up to 3 hours daily by automating your manual admin work like invoices and guest communication.
Reduce bottlenecks
With an all-in-one PMS, all your data is synced to make hotel operations seamless and real-time.
Finally, a reservation calendar you’ll love checking daily.
- Bookings & statuses at a glance – Instantly see reservations with an intuitive, color-coded design.
- Payment insights – Stay on top of every booking with quick access to payment statuses.
- Drag-and-drop functionality – Easily upgrade a suite and adjust the nightly rate in seconds.
- Alternative space selling – Maximize revenue by selling conference rooms or parking with our unique ‘Grey Rooms’ feature.
Master reservation management in a single screen.
- View all reservation details on one page– Easily access booking information, special requests, and enable online or self-check-in for a smooth arrival.
- Schedule reminders – Stay organized with housekeeping tasks, special requests, or important to-dos.
- Add charges and payments to a reservation – Seamlessly include extras, bar tabs, and other expenses via POS integration.
- Manage folios – Edit, split, and email invoices directly from the reservation card.
Manage group and event-focused bookings.
- Save negotiated rates in the booker profile – Allow loyal guests or travel agents to book preferred rates.
- Create a custom allotted booking – Link rooms and stay dates to a group booker for seamless group management.
- Generate consolidated invoice statements – Provide activity statements for group bookings and corporate arrangements.
- Generate function sheets for events – Add times and comments to the agenda for smooth event planning.
Track housekeeping & F&B operations at a glance.
- View and manage a daily housekeeping list – Easily track room add-ons, check-outs, housekeeping notes and stayovers.
- Keep track of your food and beverage (F&B) orders – Filter by breakfast, lunch, and dinner for smooth service management.
- Print or email a daily housekeeping list – Share assigned rooms, current statuses, and extra notes with your team.
- Add reminders in the reservation for housekeeping – Automatically display tasks on the housekeeping list to keep your team informed and organized.
Automate guest communication with a personal touch.
- Choose from over 15 different email templates – Automate personalization using booker, guest and reservation replace tags.
- Automate booking confirmations, cancellations, and check-in emails – Save time and keep guests informed effortlessly.
- Online check-in and check-out requests – Offer guests a seamless experience with secure payment options for outstanding balances.
- Booking proposals – Speed up the enquiry stage of the guest journey by responding to offline direct booking inquiries from emails, calls, and web forms.
Know where the money’s going—and how to make more of it.
- Revenue reports – Analyze key performance metrics like RevPAR, TrevPAR, occupancy, ADR, and length of stay to gain deeper insights into revenue trends.
- Reservation and guest lists– Track booking patterns and identify your most valuable guests to make smarter decisions.
- Performance and management reports – Stay on top of trends with management reports and year-on-year comparisons to optimize pricing.
- Budget vs. Actual report – Compare projected revenue with real-time earnings to keep your budget on track and maximize profitability.
Gleesons Roscommon
“The system itself is very user-friendly and fantastic to work with. Although transitioning to a new system can be intimidating, the team absolutely loves it. They wouldn’t go back to the old way of doing things.”
Martina McHugh, Financial Controller
5 hours
saved per week with automation
Explore our full suite of tools in one powerful platform.
Manage OTAs with Channel Manager, secure direct bookings with a Booking Engine, and get paid faster with integrated Payments.
Take a tour of the PMS
Our recommended resources
FAQs: Hotel property management system
A good PMS typically includes features such as:
- Reservation Management: Modify, extend, or upgrade room reservations quickly and easily.
- Guest Communication: Automatically send emails for confirmations, deposits, and check-in.
- Channel Manager: Automatically update your availability and rates on platforms like Booking.com, Airbnb, and Expedia.
- Online Payments: Easily send payment requests and process payments.
- Housekeeping: Automatically track room statuses and create task lists.
- Reporting: Clear management information to monitor your revenue and performance.
Anywhere, anytime access (via your laptop, tablet, or smartphone).
No manual software updates, as the provider handles these automatically.
Secure data storage in well-protected data centers.
Easy collaboration with your team, even if you’re not in the same location.
The size of your property (number of rooms, room types). The complexity of your rates and packages. Training your team and any required integrations with other systems or special setup requests. At RoomRaccoon, switching is often completed within two weeks to a month. An onboarding team will guide you step-by-step through setting up your hotel administration system and importing existing reservations.
Check whether the PMS you choose can connect to:
- Accounting software: Xero or Quickbooks.
- Door lock and access solutions: RemoteLock or Flexipass.
- POS (point-of-sale) systems: For restaurants and bars, such as Lightspeed or Toast.
- Revenue management systems: RoomPriceGenie or RevControl.
- Virtual hotel concierge: For guest messaging, such as GuestTalk or Akia.
Having the right integrations automates many tasks and prevents double work.
Upgrade your operations with RaccoonHousekeeping.
Make room for more efficiency with smart tasks and a mobile application.