Boutique Hotel Software for Irish Hoteliers
Manage bookings, payments and guest stays. Make time for personal hospitality.
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What Irish hoteliers say about RoomRaccoon
Enhance Hotel Management
"RoomRaccoon is a complete hotel reservation system that significantly enhances our booking process and overall hotel management. Its wide range of features – from online booking to Housekeeping – make it a valuable tool for our hotel. Guest satisfaction and revenue optimisation make it a worthwhile investment. I highly recommend RoomRaccoon for hotels looking to upgrade their reservation system and streamline their operations."
The Bridge Tavern, Wicklow
Ingenious Group Bookings
"The main advantages for us are the online checkin/out options which naturally speeds up time at the desk. The Allotment option which allows groups/weddings to control their own bookings is ingenious and saves so much work. Reports are also very straightforward and integration with POS software works well. Overall I would recommend RoomRaccoon."
Baileys Hotel, Cashel
Effortless PMS Transition
"Changing a PMS is approached with scepticism. However, none of our team would revert to our old system as the process was made so easy with the RoomRaccoon onboarding team always there to help and advise. We are very happy with the process and product."
Dromquinna Manor, Kenmare
One connected system for your boutique hotel
PROPERTY MANAGEMENT SYSTEM
Keep reservations organised. Keep service personal.
- Manage reservations in one calendar and adjust room assignments or stay dates as guest plans change.
- Offer online check-in and check-out to handle routine arrival details before welcoming guests in person.
- Set up rate plans and packages, manage group reservations, send guest emails and generate invoices.
- Review hotel performance with reporting that helps your team plan rates and daily operations.
- CHANNEL MANAGER
Manage your booking channels from one place.
- Connect your booking channels and manage online distribution alongside reservations in your PMS.
- Manage rates and restrictions for seasonal stays, bank holiday weekends and local events.
- Synchronise room availability across connected channels to reduce manual updates and the risk of double bookings.
- BOOKING ENGINE
Let guests book directly with you.
- Take bookings on your own website with a mobile-friendly booking engine connected to your room availability.
- Offer bookable extras such as breakfast, a welcome bottle or late check-out, where available at your hotel.
- Show guests your direct booking options with room descriptions and rates that help them choose the right stay.
- Create relevant promotions with discount codes for returning guests or offers for quieter dates.
- PAYMENTS
Connect guest payments with each reservation.
- Send payment links so guests can pay a deposit or outstanding balance before arrival.
- Link payments to reservations to help reception check balances and prepare for departures.
- Manage virtual credit card payments from OTAs in one overview, with automated charging subject to card activation and payment rules.
Choose upgrades to suit your boutique hotel
RaccoonUpsell
Offer relevant extras and room upgrades during online check-in, from breakfast to late check-out where available.
RaccoonHousekeeping
Assign cleaning tasks, update room status and record maintenance issues so reception and housekeeping can coordinate arrivals.
RaccoonSite
Create a website that reflects your boutique hotel.
Showcase your rooms and connect guests with direct booking.
RaccoonID
Scan supported identity documents to fill in guest details and reduce manual typing during registration.
RaccoonCardMachine
Take in-person card payments through an integrated terminal and connect front desk transactions with guest reservations.
RaccoonRev
Compare competitor rates and availability in one overview to help inform your boutique hotel’s pricing decisions.
RaccoonRev Plus
Use automated rate adjustments informed by demand signals, booking trends and competitor changes, subject to your setup.
RaccoonWhiteLabel
Use a custom domain for your booking engine and remove RoomRaccoon branding from guest-facing documents.
Connect the tools your hotel already uses.
Connect your accounting, point-of-sale and other hotel tools with RoomRaccoon. Check the available connections, what data they exchange and any additional costs to find the right fit for your property.
Connected tools for your hotel team
Bring reservations and daily tasks together in a connected hotel platform.
Add-ons
Choose upgrades and integrations that match your hotel’s daily needs.
Support
Discuss onboarding and training, then check the support options available with your plan.
Explore hotel management tools
for your team
in a personalised demo.
Gleesons Roscommon: an Irish hotel’s experience
“The system itself is very user-friendly and fantastic to work with. Although transitioning to a new system can be intimidating, the team absolutely loves it. They wouldn’t go back to the old way of doing things.”
Martina McHugh, Financial Controller
5 hours
saved per week with automation, as reported in the Gleesons Roscommon case study
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Boutique hotel software: your questions answered
1What is boutique hotel software?
Boutique hotel software helps hotels manage reservations, guest details, payments and daily operations. RoomRaccoon combines a property management system (PMS), channel manager and booking engine in one platform, with integrated payments and reporting. For boutique hotels, the aim is to organise routine work while keeping the guest experience personal.
2How can boutique hotel software help hotels in Ireland?
It brings bookings and guest information together so your team can prepare for arrivals and handle changes without updating separate systems. For an Irish boutique hotel, useful workflows include managing seasonal rates, sending arrival information and collecting deposits. Choose the features that fit your property’s staffing, room types and service.
3What features should boutique hotel management software include?
Start with a reservations calendar, room and rate management, a channel manager, direct booking tools, payments and reporting. Then assess guest communication, housekeeping, add-ons and integrations. Check which features are included in your chosen plan and which require an upgrade before comparing total costs.
4How does the software support a personalised guest experience?
Boutique hotel software helps staff prepare for each stay by keeping reservation details together and automating routine messages. Online check-in can collect arrival information, while optional upselling tools let guests choose relevant extras. Your team still provides the welcome, local recommendations and individual attention that make the stay distinctive.
5What does a boutique hotel PMS do?
A boutique hotel PMS is the central system for reservations, room availability, guest details and operational tasks. Staff use it to adjust bookings, allocate rooms, prepare invoices and review performance. The channel manager distributes availability, while the booking engine accepts reservations through the hotel’s website.
6Can boutique hotel software help reduce overbookings?
Yes. A connected PMS and channel manager update availability across linked booking channels when reservations change. This reduces duplicate manual updates and the risk of double bookings. Correct room mapping, active connections and timely handling of booking changes remain important; synchronisation is not an absolute guarantee against overbookings.
7Can boutique hotels connect their existing booking channels?
RoomRaccoon’s channel manager connects your hotel’s online distribution with the PMS. Before switching, check that each OTA or booking partner you use is supported and confirm how rooms, rates and restrictions will be mapped. Review channel access and any connection limits with your chosen subscription.
8Why does a boutique hotel need a channel manager?
A channel manager updates rates, availability and supported restrictions across connected booking sites. It is useful when a small team sells the same rooms through several channels and wants to reduce repeated manual updates. It handles distribution; the PMS remains the main workspace for managing stays.
9How does a booking engine support direct bookings?
A booking engine lets guests check availability and reserve a room on your hotel’s website. RoomRaccoon connects this booking flow with the PMS and supports extras and discount codes. Clear room descriptions, photographs and booking conditions help guests choose; booking software alone does not guarantee more direct reservations.
10Can boutique hotels sell extras and room upgrades?
Yes. Bookable extras can be offered through the booking engine, and RaccoonUpsell supports extras and upgrades during online check-in. Offer services your hotel can deliver, such as breakfast, a welcome bottle or late check-out. Confirm the required upgrade and how availability and charges will be handled.
11How do integrated payments help reception teams?
Integrated payments connect transactions with reservations so staff can check deposits and outstanding balances. Payment links let guests pay before arrival or settle a balance remotely. Confirm the available payment methods, processing fees and charging rules for your hotel before activating the payment setup.
12Can guests pay by card at reception?
RoomRaccoon offers an integrated card terminal, RaccoonCardMachine, for in-person payments. It supports tap, insert and swipe transactions and connects front desk payments with the hotel system. Ask about availability, terminal costs, accepted payment methods and processing terms for your property in Ireland.
13What is virtual credit card management?
Some OTAs pay hotels using a virtual credit card, or VCC. VCC management helps your team monitor these payments and automate eligible charges. Charging depends on the card’s activation date, available balance and the OTA’s payment terms, so exceptions still need to be reviewed.
14How can the software support housekeeping and maintenance?
RaccoonHousekeeping lets teams assign tasks, update room status and record maintenance issues. Mobile access helps staff share updates while working around the property. This gives reception a clearer view of room readiness before arrivals. Check whether this upgrade is included in your selected plan.
15Can boutique hotels manage wedding and group accommodation?
RoomRaccoon supports group reservations, helping hotels coordinate room bookings and invoicing for guests travelling together. For a wedding weekend or private celebration, demonstrate your room allocation, payment and cancellation requirements during the demo. Confirm separately whether any event or banqueting workflows you need require another tool.
16Which reports matter for a boutique hotel?
Useful measures include occupancy, average daily rate (ADR), revenue per available room (RevPAR), booking sources and payment balances. Review trends alongside your hotel’s quieter dates, bank holidays and local events. During your demo, check which reports and exports are available in the plan you are considering.
17How can boutique hotels manage seasonal room pricing?
Use rate plans and supported restrictions to reflect different dates and stay conditions. RaccoonRev provides competitor rate insights, while the RaccoonRev Plus upgrade supports automated rate adjustments using demand and booking signals. Check plan requirements and review pricing settings against your hotel’s room types and commercial goals.
18Can RoomRaccoon connect with other hotel systems?
RoomRaccoon offers integrations with tools such as accounting software, point-of-sale systems and digital room keys. Compatibility and data exchange vary by connection. Check the specific product, version, setup requirements and any fees before assuming your existing systems will work together.
19What should we check about guest data and privacy?
Ask how guest information is stored, who can access it, how long it is retained and how it can be exported or deleted. Review the provider’s data-processing terms and your own hotel procedures before rollout. An all-in-one platform should not be treated as a blanket guarantee of GDPR compliance.
20How should a hotel assess staff access permissions?
List what reception, housekeeping, management and finance need to see or change. Ask for a demonstration of the available user roles, permissions and user limits in your selected plan. Confirm access to rates, guest information and payment actions before setting up staff accounts.
21What should we prepare before switching hotel software?
Prepare your room types, rate plans, future reservations, deposit records and booking-channel details. Agree what can be transferred, what needs manual setup, and when staff training and connection checks will happen. The implementation timetable depends on your property and integrations; confirm it with the onboarding team.
22How much does boutique hotel software cost?
The cost depends on your property, subscription and selected tools. Compare the subscription with onboarding, payment processing, terminal, upgrade and integration costs where applicable. Review the current RoomRaccoon plans and request a quote covering your room count and workflows instead of relying on a headline monthly price.
23How should Irish boutique hoteliers compare software?
Ask each provider to demonstrate a real booking from reservation to check-out, including a deposit, an extra and a room change. Compare channel connections, payment terms, staff training, support availability and total cost. Use your actual room types and guest journey to assess how well each system fits.
24Is this suitable for a small boutique hotel?
A small boutique hotel may benefit when reservations, payments and guest communication take too much time across separate tools. If you are comparing small hotel management software, focus on ease of use, the workflows you need and total cost. Ask for a demo based on your room count and team.
25What can we see in a RoomRaccoon demo?
A personalised demo can show how the PMS, booking engine, channel manager and payments work together for your boutique hotel. Bring your room types, booking channels and guest-service requirements so the specialist can explain the relevant tools, optional upgrades and next steps.
